Legal, access and account FAQs
We operate in regions where local law permits. Your access depends on local law. When you open an account, our system confirms eligibility based on your country. If your region changes or restrictions apply, we notify you immediately and explain next steps.
Payments are processed through licensed gateways in Indonesia. Your wallet or card details are never stored on our servers — only a secure token. Every deposit and withdrawal is encrypted, logged and tied to your verified identity for full audit trail.
Yes. Go to your account settings and select 'Request My Data'. We compile your account details, deposits, withdrawals and communication logs within 5 business days and send them securely. You can also download a summary of transactions directly from your history page.
Contact our support team with the date, amount and payment method. We review your transaction logs, confirm the state with our payment partner, and respond within 3–5 business days with findings and next steps if a reversal or reissue is warranted.
We retain account data and transaction histories for the period required by local law to comply with financial regulations in Indonesia. You can request deletion of personal data where local law permits by emailing our legal team.
Absolutely. Open your account settings and select 'Security'. You can update your password, enable 2FA (we send a code to your phone at login), add a security question and manage trusted devices from the same page.
You can close your account permanently from settings. Any remaining balance is withdrawn to your linked payment method within 7 business days. Once closed, your account cannot be reopened; you will need to create a new one if you wish to return.
